When an agent gets it wrong

The first defense is scope. An agent operates with least-privilege access and defined limits on what it may change and how much it may change in a period. A wrong decision affects the records that agent was permitted to touch, not the whole instance.

The second is the approval gate. Consequential actions do not execute until a person accepts them, so the most damaging class of error is caught before it reaches a customer or a commercial record.

RevTech evaluates agent output on an ongoing basis — quality checks on the work itself, plus the strongest available signal: how often a human edits or rejects what an agent proposed.

A rising edit rate on one agent and one action type is an early warning, and it is visible before it becomes a complaint.

• Human edit and rejection rates, tracked per agent and action type
• Output quality checks against expected structure and evidence
• Volume and rate anomalies against normal operating patterns
• Escalation when an agent cannot source what it needs to act

Because every action carries its actor, timestamp, evidence, and prior state, a wrong change can be identified and rolled back rather than archaeologically reconstructed.

RevTech operates the service, so remediation is our work rather than a ticket for your team, including tightening the rule, prompt, or routing that produced the error.